This Refund and Cancellation Policy applies to services provided by ContextJet AI.
ContextJet AI provides custom software development, AI development, automation, NLP, and IT consulting services.
Our services are custom-built based on client requirements. Therefore, refunds and cancellations are handled based on the stage of work completed and the terms agreed with the client.
We provide digital services only. No physical products are shipped.
Project deliverables may be delivered through email, cloud storage, source code repositories, project management tools, deployment environments, or other agreed digital channels.
If a client cancels a project before any work has started, a refund may be issued after deducting any payment gateway charges, bank charges, administrative costs, or third-party expenses already incurred.
If work has started, payments made for completed work, time spent, planning, research, consultation, development, design, project management, or third-party expenses are generally non-refundable.
Any refund, if applicable, will be calculated after reviewing the completed work and costs incurred.
For milestone-based projects, payments made for completed or approved milestones are non-refundable.
If a project is cancelled before completion of a pending milestone, the refund amount, if any, will depend on work completed up to the cancellation date.
Advance payments are used to reserve project time, start planning, allocate resources, and begin work. Advance payments may be non-refundable once work has started.
Payments made for third-party services such as hosting, APIs, cloud services, software licenses, domains, subscriptions, integrations, or external tools are non-refundable once purchased or consumed.
If a refund is approved, it will be processed within 7 to 15 business days to the original payment method or another mutually agreed method.
The actual time taken for the amount to reflect may depend on banks, payment gateways, or international transfer systems.
Clients are requested to contact us first for any payment or service concern before raising a chargeback or dispute.
For refund or cancellation requests, please contact:
Please include your invoice number, payment date, project name, and reason for the request.
Tell us the problem and what needs to change. We will say honestly whether AI is the right instrument for it, or something else and how we would approach the solution.
